Frequently Asked Questions

Why purchase from Filevoucher?
Because we are an Official Reseller! We offer you safe, fast and professional transactions!

Is registration on Filevoucher website requested?
Yes, the registration is necessary in order for us to offer you safe transactions and an efficient processing of your orders. The data provided during registration is confidential and shall not be used by any third party.

How can I order?
1. Chose the required product or choose directly the service you are interested in on our home page.

What is the lead-time to process my order?
The processing lead-time of your order depends on the mean of payment you have chosen. Usually it should not exceed 1 or 2 minutes for on-line payments.

Why hasn’t my order been processed yet?
1. Your order is in process. If your order has not been processed within 24 hours after your actual on-line payment, please send us an email so we can verify the status of your order.
2. Your payment via bitcoins require's 3 confirmation before delivery of the product

I didn't receive my voucher after a payment.
1. Please check your email box , email SPAM box,...

2. If your order has not been processed within 24 hours after your payment, please contact us